We do our best to get back with your inquiries during our business hours -- Monday through Friday, 9:00 am to 6:00 pm(UTC+9) -- and do our best to answer every ticket once received within 1 to 5 business days.
However, you may not have received a response due to one of the following reasons, so please check:
- Leaving us an inquiry with an invalid email address by mistake -- unfortunately, there is no way for us to get back to you.
- Emails from us are automatically filtered to the spam folder -- sometimes emails are filtered to different folders unintentionally, please make sure to unspam our address.
After your inquiry is submitted, an automatic notification email is sent to your address to confirm your inquiry submission. Please check your inbox if you have successfully received our email. A response is usually sent within 1 business day and may take up to 5 business days under a circumstance.